Last updated: August 27, 2026

At Nutrimorex, operated by REAL AYELI LLC, we want you to be satisfied with your purchase. This policy explains our return eligibility, return shipping costs, refunds, damaged or incorrect items, and order cancellation terms.

30-Day Return Window

We accept eligible return requests within 30 days of the date your order is delivered.

Return Eligibility

To qualify for a return, the product must be:

• Unused, unopened, and in its original sealed packaging
• In the same condition in which it was received
• Returned with proof of purchase or the original order number

Opened, used, consumed, altered, damaged after delivery, or unsealed supplements cannot be returned due to health and safety considerations.

Requesting a Return

Before sending any product back, contact us at support@nutrimorex.com and provide:

• Your full name
• Order number
• Product name
• Reason for the return
• Photographs, if the item is damaged or incorrect

Returns sent without prior authorization may not be accepted. After approving the request, we will provide the return instructions.

Return Address

Authorized returns must be sent to:

REAL AYELI LLC
5556 New Territory Blvd, Apt 2104
Sugar Land, TX 77479-6547
United States

Return Shipping Costs

Customers are responsible for return shipping costs for standard returns, including returns related to personal preference or ordering the wrong product.

If we confirm that an item arrived damaged, defective, or incorrect, Nutrimorex will cover the reasonable return or replacement cost.

Original shipping charges, if any, are non-refundable unless the return is caused by our error.

No Restocking Fee

We do not charge a restocking fee for eligible returns.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If an item arrives damaged, defective, or incorrect, contact us within 3 days of delivery.

Include your order number and clear photographs of the product, packaging, shipping label, and damage or error. After reviewing the information, we may offer a replacement or refund, as appropriate.

Refunds

After receiving and inspecting an eligible return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear after it has been processed. Your bank or payment provider may require additional processing time.

If more than 15 business days have passed since we approved your refund, contact us at support@nutrimorex.com.

Non-Returnable Items

The following items cannot be returned:

• Opened, used, consumed, or unsealed supplements
• Products returned more than 30 days after delivery
• Items without proof of purchase
• Products damaged through misuse, improper storage, or customer handling
• Gift cards, if offered
• Final-sale items clearly identified as non-returnable before purchase, where permitted by law

Exchanges

We do not offer direct exchanges. If your return is approved, return the eligible product and place a new order for the desired item.

Order Cancellations

Cancellation requests must be submitted within 1 hour of placing the order by emailing support@nutrimorex.com.

We will try to accommodate the request, but cancellation is not guaranteed if the order has already entered processing or has shipped. Once an order has shipped, it must follow the return process described above.

Contact Information

For return, refund, damaged-item, or cancellation assistance, contact:

Nutrimorex
Operated by REAL AYELI LLC
Email: support@nutrimorex.com
Phone: +1 (727) 604-4092
Address: 5556 New Territory Blvd, Apt 2104, Sugar Land, TX 77479-6547, United States