Find answers about Nutrimorex, products, orders, free USA shipping, returns, refunds, cancellations, payments, and customer support.

What is Nutrimorex?

Nutrimorex is an online retailer operated by REAL AYELI LLC. We offer carefully selected wellness products and supplements manufactured by established third-party brands.

Does Nutrimorex manufacture the supplements sold on this website?

No. Unless clearly stated otherwise on a product page, Nutrimorex does not manufacture the products sold on this website. Product names, trademarks, packaging, and brand information belong to their respective owners.

Where do you ship?

We currently ship within the United States only. We do not currently offer international shipping or local pickup.

How much does shipping cost?

Standard shipping is free on eligible orders delivered within the United States. No minimum purchase amount is required for free standard shipping.

Any optional expedited method and its applicable cost, if available, will be displayed during checkout.

How long will my order take to arrive?

Orders are normally processed within 1–3 business days. Estimated standard transit time after processing is 3–7 business days.

The total estimated time from placing an order to delivery is approximately 4–10 business days. Carrier delays, severe weather, holidays, and other circumstances outside our control may affect delivery.

How can I track my order?

When tracking information becomes available, it will be sent to the email address provided during checkout.

Tracking updates may take up to 48 hours to appear after the carrier receives the package.

Can I change my shipping address?

Contact support@nutrimorex.com as soon as possible if you notice an address error.

We cannot guarantee that an address can be changed after an order enters processing or ships. Customers are responsible for providing a complete and accurate address during checkout.

Can I cancel my order?

Cancellation requests must be submitted within 1 hour of placing the order by emailing support@nutrimorex.com.

Cancellation is not guaranteed if the order has already entered processing or shipped.

What is your return policy?

Eligible unused, unopened, and sealed products may be returned within 30 days of delivery.

The product must be in its original packaging and the same condition in which it was received. Proof of purchase or the original order number is required.

Can I return an opened or used supplement?

No. Opened, used, consumed, or unsealed supplements cannot be returned due to health and safety considerations.

Who pays for return shipping?

Customers are responsible for return shipping costs for standard returns.

If we confirm that an item arrived damaged, defective, or incorrect, Nutrimorex will cover the reasonable return or replacement cost.

Do you charge a restocking fee?

No. We do not charge a restocking fee for eligible returns.

How long do refunds take?

After an eligible return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds are issued to the original payment method. Please allow 5–10 business days for the refund to appear after processing. Banks and payment providers may require additional time.

What should I do if my item is damaged or incorrect?

Contact support@nutrimorex.com within 3 days of delivery.

Include your order number and clear photographs of the product, packaging, shipping label, and damage or error. After reviewing the information, we may provide an appropriate replacement or refund.

Do you offer exchanges?

We do not currently offer direct exchanges. If a return is approved, return the eligible product and place a new order for the desired item.

What payment methods do you accept?

Payment methods currently available for your order will be displayed during checkout. Depending on eligibility, these may include major credit cards, debit cards, and supported accelerated checkout methods.

We do not accept cash on delivery, personal checks, or direct bank transfers unless a method is explicitly displayed during checkout.

Are prices displayed in U.S. dollars?

Yes. Product prices and order totals are displayed and processed in U.S. dollars (USD) unless otherwise stated during checkout.

Is website information medical advice?

No. Website content is provided for general informational purposes and is not medical advice.

These statements have not been evaluated by the Food and Drug Administration. Products sold on this website are not intended to diagnose, treat, cure, or prevent any disease.

Consult a qualified healthcare professional before using dietary supplements, especially if you are pregnant, nursing, taking medication, have a medical condition, or are considering giving a supplement to a child.

How can I contact customer support?

Email: support@nutrimorex.com
Phone: +1 (727) 604-4092

We normally respond within 1–2 business days.

Business Information

Nutrimorex is operated by:

REAL AYELI LLC
5556 New Territory Blvd, Apt 2104
Sugar Land, TX 77479-6547
United States

Nutrimorex is an online retailer and does not offer local pickup or in-person retail services at this address.